Medical malpractice by insurance companies

When should insurance companies be held responsible for medical malpractice? Niran S. Al-Agba, MD | September 25, 2018

In July, 2009, the family of Massachusetts teenager Yarushka Rivera went to their local Walgreens to pick up Topomax, an anti-seizure drug that had been keeping her epilepsy in check for years.

Rivera had insurance coverage through MassHealth, the state’s Medicaid insurance program for low-income children, and never ran into obstacles obtaining this life-saving medication.

But in July of 2009, she turned 19, and when, shortly after her birthday, her family went to pick up the medicine the pharmacist told them they’d either have to shell out $399.99 to purchase Topomax out-of-pocket or obtain a so-called “prior authorization” in order to have the prescription filled. 

Prior authorizations, or PAs as they are often referred to, are bureaucratic hoops that insurance companies require doctors to jump through before pharmacists can fulfill prescriptions for certain drugs.

Basically, they boil down to yet another risky cost-cutting measure created by insurance companies, in keeping with their tried-and-true penny-pinching logic:

The more hurdles the insurance companies places between patients and their care, the more people who will give up along the way, and the better the insurers’ bottom line.

PAs have been a fixture of our health care system for a while, but the number of drugs that require one seems to be escalating exponentially.

In order to get my patients the drugs they need, I regularly spend more than half an hour on the phone with ill-trained customer service reps who don’t know the first thing about pharmaceuticals and whose job description consists of being as obstructionist as possible.

After Walgreens declined to fill Yarushka’s Topomax prescription, her family returned to the pharmacy four more times — each time without success. (It’s unclear whether or not Walgreens ever actually sent an authorization request to the physician’s office.)

Without the drug she’d relied on for years, Yarushka had three seizures.

The last one proved fatal.

Her grief-stricken family subsequently filed a wrongful death suit — not, as might be expected, against the insurance company that required the PA in the first place — but rather against Walgreens, Yarushka’s physician and his practice.

To my mind, this case gets it all wrong

The fact is that both Yarushka’s doctor and the Walgreens pharmacist did their jobs: Her physician issued a prescription for the life-saving anti-seizure drug, and the pharmacist tried to dispense the medication. It was Yarushka’s insurance company — not the physician or the pharmacist — that was the monkey wrench, arbitrarily denying coverage for her medication without any reasonable justification.

Medical malpractice is defined as negligence by act or omission in cases where the prescribed treatment fell below the accepted standard of practice and caused injury or death.

In the Rivera case, MassHealth alone created the barrier between Ms. Yarushka and her life-sustaining medication. The insurance company was, effectively, practicing medicine without a license.

I wish more doctors would protest this incursion into their profession. But even the AMA has remained silent – why?

Are they perhaps being in some manner being paid off by insurance companies?

Do they feel so threatened by these financial wizards that they’re afraid to speak up against this very obvious case of insurance company stuff practicing medicine by unilaterally deciding that a patient’s prescribed medication isn’t necessary even though the patient’s personal physician deems it necessary for their patient’s health?

But because of a legal doctrine called sovereign immunity, which shields states from civil or criminal prosecution, it’s highly unlikely that MassHealth, a state-run insurer, will ever face legal consequences from the Yarushkas — or any other, for that matter. How many more patients have to die before we force insurers to prioritize patients over profit?

When capitalism is by definition 100% driven by profit, how can we ask these corporations (designed purely to make money for their investors) to prioritize patient’s health? This would be against their “fiduciary duty” as a corporation.

If MassHealth is not held accountable for causing the wrongful death of Yarushka Rivera, then more insurers will be emboldened to practice medicine without a license, which will surely lead to the deaths of countless other patients nationwide.

Author: Niran S. Al-Agba is a pediatrician who blogs at MommyDoc.

4 thoughts on “Medical malpractice by insurance companies

  1. Scott michaels

    Mass health is ABSOLUTELY responsable. Were seeung the same thing with pain medications. They are using the heroin epidemic as an excuse NOT to fill life saving pain medications that a person has take for a decade with out any problem or signs od addiction.

    Liked by 1 person

  2. Pingback: Opioid Moderation | EDS and Chronic Pain News & Info

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