QIO Program: Beneficiary and Family Centered Care – Quality Improvement Organizations – a PDF document for people on Medicare
Here is an organization to whom you can direct your complaints about the lack of pain management and abandonment of care.
Quality Improvement Organization (QIO) Program
The Centers for Medicare & Medicaid Services’ QIO Program is one of the largest federal programs dedicated to improving health quality at the community level.
This network of experts in quality improvement…
…but not pain management improvement…
works in partnership with Medicare beneficiaries and their families, providers, communities and health care stakeholders in every setting in which care is delivered.
About Beneficiary and Family Centered Care – QIOs
Beneficiary and Family Centered Care-Quality Improvement Organizations (BFCC-QIOs) help people who have Medicare exercise their right to highquality health care by:
- Managing all complaints and quality of care reviews to ensure consistency in the review process
- Handling all cases in which Medicare patients want to appeal a health care provider’s decision to discharge them from the hospital or discontinue other types of services
- Using the Immediate Advocacy process to resolve complaints quickly
- Providing Healthcare Navigation services
Beneficiary experiences, both good and bad, give the QIO Program the perspective to identify opportunities for improvement, develop solutions that address the real needs of patients, and inspire action by health professionals.
Healthcare Navigation Program
BFCC-QIOs are helping people with Medicare coordinate their health care, connecting them and caregivers with resources, and providing support to better understand the health care system.
Patients and their families and caregivers are often on their own when it comes to coordinating needed health care.
This can be a stressful task, especially for those who are not familiar with how the healthcare system works.
…especially for those who don’t know that opioids are no longer considered a valid medication for chronic pain.
I can’t guarantee any action or even response from this agency, but I believe they are required to at least document the reports they receive from us.